Associate Contact Centre (Email/Chat Process)

<p>We are looking for experienced Customer Support Professionals for a <strong>non-voice Email & Chat Process</strong> in the airline sector. If you have strong communication skills and enjoy helping customers, this opportunity is ideal for you.</p><p><br></p><p><strong>Role & Responsibilities</strong></p><ul><li>Handle and resolve customer queries through <strong>email & chat</strong></li><li><strong>Support customers with flight delays, baggage issues, refunds, and booking concerns</strong></li><li><strong>Record and escalate customer issues when required</strong></li><li><strong>Share accurate product and service information</strong></li><li><strong>Maintain a professional, empathetic, and helpful</strong> communication style</li><li>Work as part of a high-performance customer service team</li></ul><p><br></p><p><strong>Qualifications</strong></p><ul><li>Minimum <strong>1+ year experience</strong> in Travel/Customer Service process</li><li>Strong <strong>English written communication skills</strong></li><li><strong>GDS Amadeus</strong> knowledge is <strong>mandatory</strong></li><li>Basic MS Office knowledge (Excel, Word, PowerPoint)</li><li>Flexible to work in <strong>24/7 rotational shifts</strong></li><li>Experience in Email/Non-Voice processes preferred</li></ul><p><br></p><p><br></p><p>Join a dynamic airline customer support team and grow your career in aviation!</p>