Business Relationship Support Representative
About this role
As a Business Relationship Support Representative in Wells Fargo's International & Emerging Products Service Team, you will serve as the primary point of contact for customers' operational and product questions.
Your duties may include handling client account and/or product issues, confirming source of funds, and partnering with internal teams to resolve office management on ad-hoc client inquiries. You will also assist with customer onboarding, due diligence, proactive outreach, and other associated risk management matters to ensure regulatory and company requirements are met.
- Provide support for a portfolio of customers
- Work with business client managers to maintain a portfolio of accounts
- Oversee overall customer experience
- Handle customer issues and assist in decisions with business client managers
- Help with customer associated risk management
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
