Customer Service Rep

Job Description for Customer Service Rep at Tesla

We are looking for talented individuals to join our team as Customer Service Representatives. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service that is focused on the person as well as the solution.

• Maintain and follow through on ongoing customer concerns until issue is resolved.
• Work with various Tesla partners, such as scheduling, maintenance, process development, etc.
• Address tasks in a timely manner.
• Proactively self-educate and maintain expectations regarding training, courses, and procedural/policy updates.

Key Responsibilities:

• Provide excellent customer service.
• Resolves customer complaints in a timely and professional manner.
• Collaborate with cross-functional teams to ensure seamless customer experience.

Requirements:

• Excellent communication and interpersonal skills.
• Able to work in a fast-paced environment.
• Self-motivated and able to prioritize tasks effectively.