Customer Service Rep
Job Overview
Tesla's Customer Service team is dedicated to providing exceptional support to our customers.
- Provide excellent customer service focused on the person and the solution
- Maintain and follow through on ongoing customer concerns until issue is resolved
- Work with various Tesla partners such as scheduling, maintenance, process development, etc
- Address tasks in a timely manner
- Proactively self-educate and maintain expectations regarding training, courses, and procedural/policy updates
Responsibilities
As a Customer Service Rep at Tesla, you will be responsible for:
- Handling customer inquiries and resolving issues in a timely and professional manner
- Working closely with internal teams to ensure seamless customer experience
- Identifying opportunities to improve processes and procedures to enhance customer satisfaction
Requirements
To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
Join us in accelerating the world's transition to sustainable energy!
