Customer Service / Technical Support & Sales Associate
Customer Service / Technical Support & Sales Associate
About T Sportline
Founded by enthusiasts in 2013, T Sportline is a pioneer and leading provider of premium-branded aftermarket parts and accessories designed specifically for Tesla vehicles. The Company has developed a full suite of custom wheels and interior and exterior accessories that inspire customers interested in upgrading their Model S, Model 3, Model X, Model Y and Cybertruck with modifications that not only enhance the look of their cars but also provide tangible performance gains. A digitally native business, T Sportline sells direct‑to‑customer via e‑commerce and delivers a rich online content experience for Tesla enthusiasts. Today, T Sportline is the fastest growing aftermarket EV‑focused company. The opportunity to join a winning team and build something amazing is with T Sportline.
Position:
Customer Service / Technical Support & Sales Associate
What You’ll Do
- Work directly with customers through all communications channels including walk‑in, phone, email, chat, messaging, social post commenting
- Serve happiness and solutions to customers, regardless of the situation
- Answer questions and engage with responses to posts
- Consult customers and facilitate entering orders when messaged or communicating with customers
- Use basic smart phone photo and video shooting skills, adequate for visually communicating with customers
- Develop skills for navigating our back‑end software systems for order entry, order and tracking look‑up, and product inventory research
- This job is full‑time "in office", not "work from home"
Who You Are
- Experience dealing with retail customers (e‑com or store)
- You are comfortable and good at talking on the phone with customers
- You are good at typing responses & use proper grammar and spelling
- You are comfortable and remain calm when dealing with customers
- You are happy to chat with customers in person in our showroom
- Passion and patience for working with customers and helping solve problems
- Cars and electric vehicles, enthusiast & experience modifying cars preferred
- Entry level we can train you - or preferred 2+ years of experience in working incustomer service
- Experience in working with an ecommerce‑based enthusiast product company preferred
- Bachelor’s degree from an accredited college or university preferred
- Driven, resourceful, creative with a passion to keep T Sportline #1
- Excellent grammar and spelling skills and ability to use tools to ensure communication quality
- Reasonably proficient on social media platforms
- Enjoy with working in a fast‑paced environment
- Organized with strong project management ability
- Collaborative team member who is willing to work with multiple cross‑functional departments to produce the best content possible.
- Ability to travel occasionally to shows and events.
Locations (We are hiring at BOTH locations):
- These are "in the office" jobs (not WFH)
- Atlanta, GA
- Los Angeles, CA (Van Nuys)
Compensation
- Competitive based on experience and talent
- Opportunity to grow into supervisor / managerial role
- Full benefits, paid vacation and 401k with 4% match
