Technical Customer Support Agent New Delhi

Join Our Team as a Senior Technical Customer Support Agent! We are looking for a highly experienced, customer-focused professional who can troubleshoot TV/streaming issues and build strong rapport with customers. If you speak Hindi or Punjabi and have at least 5 years of technical support experience, we want to hear from you. What We're Looking For: Experience: Minimum 5 years of technical support experience (TV, cable boxes, Android boxes, apps, or related tech). - Customer Rapport: Ability to connect with customers, stay patient, and guide them step-by-step through technical challenges. - Technical Knowledge: Solid understanding of Android devices, TV apps, Wi-Fi setup, TV boxes, and streaming-related troubleshooting. - Communication: Explicit verbal and written communication skills in English. - Language Skills: Must speak Hindi or Punjabi fluently. Responsibilities: Provide advanced technical support to customers via phone, chat, and email. - Troubleshoot TV, cable boxes, Android boxes, and mobile device issues. - Walk customers through step-by-step solutions while maintaining a positive and professional tone. - Document issues and solutions in our support system. - Work with management to improve processes and share insights on recurring customer problems. - Stay updated with new devices, apps, and TV technologies. Perks: Competitive salary and performance bonuses. - Prospect for growth into leadership roles. - Supportive and friendly work environment. How to Apply: If you meet the 5-year minimum experience requirement, speak Hindi/Punjabi, and excel at customer communication, we encourage you to apply. Only qualified candidates will be contacted. Apply by emailing